{"id":84,"date":"2026-08-14T03:35:14","date_gmt":"2026-08-14T03:35:14","guid":{"rendered":"https:\/\/12thtribeho.shop\/?page_id=84"},"modified":"2026-09-17T02:41:22","modified_gmt":"2026-09-17T02:41:22","slug":"84-2","status":"publish","type":"page","link":"https:\/\/12thtribeho.shop\/index.php\/84-2\/","title":{"rendered":""},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-center\">Return &amp; Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date: September 17, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please contact us so that we can review your request and assist you in accordance with this policy and applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We generally accept eligible return requests within 30 days of the date you receive your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must generally meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is unused and in its original condition.<\/li>\n\n\n\n<li>The item is not damaged due to customer misuse or improper handling.<\/li>\n\n\n\n<li>The item includes original packaging, tags, accessories, or other included materials where applicable.<\/li>\n\n\n\n<li>The item is not excluded under the exceptions listed in this policy.<\/li>\n\n\n\n<li>Proof of purchase or an order number is available.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may have different return requirements. Please contact us if you are unsure whether your item qualifies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy limits any non-waivable rights or remedies available under applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Items That May Not Be Eligible for Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized or custom-made products.<\/li>\n\n\n\n<li>Items marked as final sale.<\/li>\n\n\n\n<li>Gift cards, where applicable.<\/li>\n\n\n\n<li>Certain hygiene-sensitive products.<\/li>\n\n\n\n<li>Products that cannot be resold for health or safety reasons.<\/li>\n\n\n\n<li>Items that have been used, washed, altered, or damaged after delivery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable exclusions will be disclosed on the product page, at checkout, or before purchase where required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, please contact us through the Contact Us page on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name.<\/li>\n\n\n\n<li>Order number.<\/li>\n\n\n\n<li>Product name.<\/li>\n\n\n\n<li>Reason for the return.<\/li>\n\n\n\n<li>Photos or videos, if the item is damaged, defective, or incorrect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our customer support team will review your request and provide return instructions if the return is approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send items back without receiving return instructions from us first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return Authorization<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A return must be approved before the item is sent back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may request additional information or photographs to determine whether the item qualifies for a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request has been reviewed, we will provide instructions regarding the return process, shipping method, and return destination when applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise required by applicable law or agreed by us in writing, customers are responsible for return shipping costs for returns due to personal preference, incorrect size selection, or change of mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item is defective, damaged upon arrival, or incorrectly supplied, please contact us before returning it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the circumstances and provide appropriate assistance, which may include a replacement, refund, or return shipping solution where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Return Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Approved returns must be sent to the return address provided by our customer support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send returns to an address shown on a shipping label or to another address without receiving return instructions from us first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Return Packaging<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for packing returned items securely to help prevent damage during transportation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, items should be returned with their original packaging, tags, accessories, and included materials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may be unable to accept a return if the item is damaged due to inadequate packaging after delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Return Inspection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After we receive your returned item, our team may inspect it to confirm that it meets the return eligibility requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspection may take approximately 3\u20135 business days after the item is received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you by email once the inspection has been completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is not eligible, we will explain the reason and discuss available options where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your return is approved, we will issue a refund to your original payment method unless otherwise agreed or required by applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund processing times may vary depending on your payment provider or financial institution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After we issue the refund, it may take 5\u201310 business days for the funds to appear in your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received your refund after the expected processing period, please contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Partial Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In certain circumstances, a partial refund may be considered, including where an item has minor issues that do not require a full return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any partial refund will be discussed and agreed upon before it is issued.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to exchange an item for another size, color, or product, please contact us before returning the item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges are subject to product availability and applicable return requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the requested replacement is unavailable, we may offer an alternative solution, such as a refund, where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order when you receive it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>A description of the issue.<\/li>\n\n\n\n<li>Clear photographs or videos showing the problem.<\/li>\n\n\n\n<li>Any relevant packaging or shipping information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your request and work with you toward an appropriate solution, which may include a replacement, repair, refund, or other remedy depending on the circumstances and applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Return Requests for Promotional Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order included a discount, free gift, promotional item, or special offer, the eligibility of the order for return or refund may depend on the terms of the applicable promotion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any special conditions will be disclosed in the promotion details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to cancel your order, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will make reasonable efforts to accommodate cancellation requests before processing or shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been processed or shipped, cancellation may no longer be possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If cancellation is unavailable, you may request a return under this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Refunds for Unclaimed or Refused Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a package is returned to us because it was refused, unclaimed, or could not be delivered due to inaccurate shipping information, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the order and discuss available options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any deductions from a refund will be made only where permitted by applicable law and disclosed to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Chargebacks and Payment Disputes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have an issue with an order, please contact us first so that we can review the situation and assist you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You retain any rights available to you under applicable law and your payment provider&#8217;s rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy prevents you from exercising legally available rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Changes to This Return &amp; Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this policy from time to time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The revised version will be posted on this page with an updated effective date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return, refund, or exchange questions, please contact us through the Contact Us page on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your order number and a brief description of your request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to customer inquiries within 1\u20132 business days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Effective Date: September 17, 2026 We want you to feel confident when shopping with us. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":2,"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":56314,"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/pages\/84\/revisions\/56314"}],"wp:attachment":[{"href":"https:\/\/12thtribeho.shop\/index.php\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}